Refund Policy
Last updated: April 30, 2024
This Refund Policy describes the conditions under which Keryfeu may issue refunds for purchases made through our platform at keryfeu.info. By completing a purchase, you acknowledge that you have read, understood, and agreed to the terms set out in this policy.
1. General Principles
Keryfeu is committed to providing high-quality educational content and a reliable learning experience. We evaluate refund requests on a case-by-case basis and aim to resolve each situation fairly and promptly. This policy applies to all paid subscriptions, course purchases, and any other digital products or services offered through our platform.
Because our offerings are delivered digitally and access is granted immediately upon purchase, refunds are subject to the conditions described below. We encourage all prospective learners to review available course previews, program descriptions, and any free materials before completing a purchase.
2. Eligibility for a Refund
2.1 Standard Refund Window
You may be eligible for a full refund if you submit your request within 14 calendar days of the original purchase date, provided that you have not consumed a substantial portion of the purchased content. For the purposes of this policy, consuming more than 20% of a course or program is considered substantial use and may affect refund eligibility.
2.2 Conditions That Support a Refund Request
The following circumstances are generally considered grounds for a refund:
| Condition | Eligible |
|---|---|
| Duplicate purchase made in error | Yes — full refund |
| Technical failure preventing access, unresolved within 5 business days | Yes — full refund |
| Request submitted within 14 days, minimal content accessed | Yes — full refund |
| Request submitted within 14 days, substantial content accessed | Reviewed individually |
| Request submitted after 14 days | Generally not eligible |
| Subscription renewal not cancelled before billing date | Reviewed individually |
| Change of personal circumstances or loss of interest | Not eligible |
2.3 Conditions That Do Not Support a Refund
Refunds will not be issued in the following situations:
— You have completed or substantially accessed the purchased course or program.
— The refund request is submitted more than 14 calendar days after the purchase date, unless a
verified technical issue is involved.
— The purchase was made as part of a promotional offer or at a discounted rate where refund terms
were explicitly modified at the time of purchase.
— The account has been suspended or terminated due to a violation of our Terms of Service.
3. Subscription Plans
If you are subscribed to a recurring plan, you may cancel your subscription at any time through your account settings. Cancellation prevents future charges but does not automatically generate a refund for the current billing period already paid.
If you believe a renewal charge was applied in error, please contact our support team within 7 calendar days of the charge. We will review the circumstances and, where appropriate, issue a refund for that billing cycle.
4. How to Request a Refund
To submit a refund request, please contact our support team using the details below. Include your full name, the email address associated with your account, the date of purchase, the name of the course or product purchased, and a brief description of the reason for your request.
| Contact Method | Details |
|---|---|
| support@keryfeu.info | |
| Phone | +353 59 977 3402 |
| Postal address | 2 Western Rd, Oldbridge, Clonmel, Co. Tipperary, E91 YN56, Ireland |
We aim to acknowledge all refund requests within 2 business days and to issue a decision within 7 business days of receiving all necessary information.
5. Refund Processing
5.1 Method of Reimbursement
Approved refunds are returned to the original payment method used at the time of purchase. We do not issue refunds in the form of platform credits, gift cards, or alternative payment instruments unless the original payment method is no longer available and an alternative arrangement is agreed upon in writing.
5.2 Processing Time
Once a refund has been approved, the transaction is typically processed within 5 to 10 business days. The time for the funds to appear in your account depends on your payment provider and may vary. Keryfeu is not responsible for delays caused by third-party payment processors or financial institutions.
6. Partial Refunds
In cases where a full refund is not applicable but the circumstances warrant some compensation, Keryfeu reserves the right to offer a partial refund at its discretion. The amount will reflect the unused portion of the purchased content or subscription period, taking into account any applicable access that has already been granted.
7. Chargebacks and Payment Disputes
We ask that you contact our support team before initiating a chargeback or dispute with your payment provider. In most cases, we are able to resolve concerns directly and more efficiently than through a formal dispute process. Initiating a chargeback without prior contact may result in the suspension of your account while the matter is under review.
8. Promotional and Discounted Purchases
Purchases made at a promotional price, through a limited-time offer, or using a discount code may be subject to modified refund terms. Any such modifications will be clearly stated at the point of sale. Where no specific terms are noted, this standard Refund Policy applies.
9. Changes to This Policy
Keryfeu reserves the right to update or amend this Refund Policy at any time. Changes will be published on this page with an updated effective date. Continued use of our platform following any changes constitutes acceptance of the revised policy. We encourage you to review this page periodically to stay informed of any updates.
10. Contact Us
If you have any questions about this Refund Policy or need assistance with a specific purchase, our support team is ready to help. You can reach us by email at support@keryfeu.info, by phone at +353 59 977 3402, or by writing to us at 2 Western Rd, Oldbridge, Clonmel, Co. Tipperary, E91 YN56, Ireland.